Anytime. Anywhere.
The Hartford’s Travel Assistance program provides three kinds of services for your business or vacation travels – Pre-Trip Information, Emergency Medical Assistance and Emergency Personal Services. Our program offers funds up to $1 million to cover services provided. Keep in mind that Europ Assistance USA must be contacted at the time of service in order to arrange and/or approve payment or reimbursement.
With Pre-Trip Information, You’re All Ready to Travel.
Our Travel Assistance program offers a wide range of helpful informational services before you leave to help ensure your trip is as smooth as possible.
These include:
- Visa, Passport, Inoculation and Immunization Requirements
- International “Hot Spots”
- Travel Advisories
- Foreign Exchange Rates
- Embassy and Consular Referrals
Comprehensive Emergency Medical Assistance You Can Rely on.
When you have a medical emergency, our Travel Assistance program pays for assistance as described below, but you are personally responsible for paying your medical/hospital expenses.
- Medical Referrals – Refers you to physicians, dentists and medical facilities worldwide.
- Medical Monitoring – During the course of a medical emergency, professional case managers, including physicians and nurses, will monitor your level of care and determine if further intervention, medical transportation or possibly repatriation is needed.
- Medical Evacuation – Transportation to the closest medical facility that can provide an appropriate level of care will be arranged and paid for if medically necessary.*
- Repatriation – Transportation home for further medical treatment will be arranged and paid for if medically necessary.
- Traveling Companion Assistance – If your traveling companion’s previously made travel arrangements are lost due to your hospitalization, new arrangements will be made and funded.
- Dependent Children Assistance – If your dependent children are left unattended due to your hospitalization, travel arrangements will be made and funded for their return home with a qualified escort if necessary.
- Visit by a Family Member or Friend – If you are traveling alone and are hospitalized for at least seven consecutive days or are in critical condition, travel arrangements will be made and funded for a family member or friend to visit if that service is deemed medically necessary.
- Emergency Medical Payments – Advances funds to cover on-site medical expenses, upon satisfactory guarantee of reimbursement. Reimbursement is your personal expense.
- Return of Mortal Remains – The proper return of remains for burial will be arranged and paid for in the event of death while traveling.
- Medication and Eyeglass Assistance – Your prescription or eyeglasses will be replaced if lost, stolen or used up, subject to local law, whenever possible. Payment for the prescription medication, eyeglasses or any shipping expense is your personal responsibility.
Little Things Are Big To Us. Emergency Personal Services.
The Travel Assistance program provides the following personal services to you in an emergency, but you are personally responsible for the cost of air fare not approved as medically necessary by the attending physician; food, hotel and car expenses; and attorney fees. Emergency cash advances and bail advancement require your personal satisfactory guarantee of reimbursement.
- Sending and Receiving Emergency Messages – Relays emergency messages to and from friends, relatives, and business associates toll-free 24 hours a day, seven days a week.
- Emergency Travel Arrangements – Makes or changes airline, hotel and car rental reservations.
- Emergency Cash – Advances funds.
- Locating Lost Items – Assists in locating lost luggage and personal possessions.
- Legal Assistance – Assists in locating an attorney.
- Bail Advancement – Advances funds for bail, where permitted by law.
- Translation – Provides telephone translation.